TERMS OF BUSINESS
Andrea Lavis Somatic Trauma Coach
Services are provided by Andrea Chapman trading as Andrea Lavis Somatic Trauma Coach.
1. About These Terms
These terms & conditions outline the agreement between you ("Client") and Andrea Lavis ("Coach") when engaging in coaching services.
By purchasing or participating in coaching, you agree to the terms set out below.
2. Nature of Coaching (ICF Aligned)
Coaching is collaborative, client-led process designed to support personal growth, self-awareness, and behavioural change. In line with the International Coaching Federation guidelines:
- Coaching is not therapy, counselling, or medical treatment.
- The Coach does not diagnose or treat mental health conditions.
- The client remains fully responsible for their own wellbeing, decisions, and actions.
If additional support is required, it is the Client's responsibility to seek appropriate professional care.
3. Coaching Relationship
The coaching relationship is based on trust, honesty and mutual respect.
The client agrees to:
- Engage openly in the process.
- Take responsibility for their own choices and outcomes.
The Coach agrees to:
- Work within ICF ethical guidelines.
- Provide a safe, supportive and non-judgemental space.
- Maintain appropriate professional boundaries.
4. Services
Coaching sessions are delivered online via Zoom (or an agreed platform)
Sessions are:
- Typically 60 or 90 minutes.
- Booked in advance via scheduling link.
Fees & Payment
- All sessions must be paid in advance.
- Payment secures your booking.
- All Payments are non-refundable.
6. Cancelled & Missed Sessions.
- A minimum of 24 hours notice is required to reschedule.
- Sessions cancelled within less than 24 hours notice will be charged in full.
- Missed sessions (no shows) will be charged in full.
7. Commitment To The Process
Coaching requires active participation. The client acknowledges:
- Results are not guaranteed.
- Progress depends on personal engagement and readiness.
8. Confidentiality
All information shared during coaching will be kept confidential expect where:
- Disclosure is required by law.
- There is a risk of harm to the client or others.
Coaching is not legally privileged relationship.
9. Boundaries & Communication
Communication outside sessions (if offered) is for support and integration only. The Coach reserves the rights to:
- Set appropriate response times
- Maintain clear professional boundaries.
10. Termination
Either party may end the coaching relationship at any time.
No refunds will be issued for unused sessions.
11. Liability
The Coach makes no guarantees regarding outcomes. To the fullest extent permitted by UK law, the Coach is not liable for:
- Decision made by the Client.
- Actions taken following coaching sessions.
12. Governing Law
These Terms are governed by the laws of England and Wales.
13. Contact Details
Andrea Chapman t/as Andrea Lavis
Somatic Trauma Coach
