1. Introduction

This privavcy policy explains how your personal data is collected, used, and protected when you engage with Andrea Lavis coaching services.

By using this website or purchasing services, you agree to the terms of this policy.

2. What Data I Collect.

I may  collect and process the following data:

• Name
• Email address
• Phone number (if provided)
• Information shared during coaching sessions.
• Payment details (processed securely via third-party providers)
• Website usage data (e.g. cookies, analytics)

 3. How Your Data Is Used.

Your data is used to:

• Provide coaching services.
• Manage bookings and communication.
• Deliver emails, updates, or resources.
• Process payments.
• Improve services and user experience.

I will only use your data where I have a lawful basis to do so.

4. How Your Data Is Stored.

Your data is stored securely using trusted platforms, including:

• Kajabi (website, email, client data)
• Calendly (booking system)
• Stripe (payment processing)

These platforms have their own privacy and security measures in place.

5. Sharing Your Data

Your personal data will never be sold.

Data may be shared with third-party providers only where necessary to deliver services (e.g. payment processing, scheduling).

6. Confidentiality

All personal information shred during coaching sessions is treated as confidential. 

However, confidentiality may be broken if:

• Required by law.
• There is a risk to harm to you or others.

7. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time.
• Lodge a complaint with the ICO (Information Commissioner's Office)

8. Data Retention.

Your data will only be kept for as long as necessary to:

1. Deliver services
2. Meet legal or regulatory requirements.

9. Cookies & Website Data

This website may use cookies to:

• Improve user experience.
• Track website performance.

You can control cookie settings through your browser.

10. Third-Party Links

This website may contain links to third-party websites. I am not responsible for their privacy practices.

11. Contact.

If you have any questions about this Privacy Policy or your data, you can contact:

Andrea Chapman (trading as Andrea Lavis Somatic Trauma Coach)

[email protected]